| Traditional
Jet Letter Product Support |
Phone
Support
Telephone support by seasoned Jet
Letter users 12/7. That means from 8AM to 8PM Eastern
Time, seven days a week. On weekends the response may
be less than “immediate,” but users may schedule
a standby session when necessary.
This
service includes prompt and experienced answers to most
any question involved in using Jet Letter; review of scripts
and comments regarding how to make them better; and advice
on the best way to accomplish a given project.
Phone
support can save you vast amounts of time and trouble.
Pricing
for Phone Support is:
For Jet Letter 4.7 and 4.8 users $575/year
For Jet Letter 2000 and 6.0 users $875/year
|
Comprehensive
Solutions Package
A more comprehensive program is, as well, offered for
Jet Letter users.
The
“Comprehensive Solutions Package” includes;
a) Automatic product updates, solutions to common problems,
and utility software products such as JT-Weave, JT-Convert,
JT-Filter, JT-Extract, a new batch processing utility,
and other products designed to save you time (and thus
money);
b)
User “loyalty” discounts on future product
releases;
c)
A comprehensive package of labor intensive support services
such as training,
scripting, and format conversions at no further cost;
d)
Reduced and price guaranteed, labor rates;
e)
And, of course, the basic Phone Support package described
above is included.
We calculate the value of these solutions to be about
$5,000!!!
The
prices for the “Comprehensive Solutions Package”
are:
For Jet Letter 4.7 and 4.8 users $1,275/year
For Jet Letter 2000 and 6.0 users $1,575/year
|
Click
here for more information about the Comprehensive
Solutions Package.
| Jet
Letter Scripting |
$85/hour* |
The
clock starts, for these services when the discussion begins
on the telephone. A fifteen minute grace period may be
allowed if, after discussion, the client decides not to
go forward. Telephone support for the script installation
and use is, as well, billable at the same rate.
*$85/hour
or fixed price or as negotiated for longer jobs (normally
$100/hr.)
| Incident
Support |
$100/hour
(unless on Comprehensive) |
When
scheduling support outside of the normal time window a
commitment of at least one hour is required and a schedule,
within a few hours, must be provided. For support to standby
for any half day period requires a two hour commitment.
Note:
These service are supplied and billed in half hour increments,
with a five minute grace period.
